Question 1

How quickly can you fix my stuck doors?

Accepted Answer

In most cases, we can have a technician at your location within 2-4 hours for emergency situations. For non-emergency repairs, we typically schedule same-day or next-day appointments. Our rapid response team is equipped with fully stocked vehicles, allowing us to complete most repairs in a single visit. If your door is stuck in an open position, we prioritize your call as a security concern.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can be caused by several factors: broken torsion or extension springs (the most common cause), damaged cables, misaligned tracks, worn rollers, a malfunctioning opener, or weather-related issues like frozen components in winter. Sometimes it's as simple as an obstruction in the tracks or dead batteries in your remote. Our technicians will diagnose the exact cause and provide a clear explanation before any repair work begins.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options to help make your new garage door affordable. We partner with reputable financing companies to provide plans with competitive rates and terms ranging from 6 to 60 months. Many customers qualify for 0% interest promotional periods. During your free consultation, we'll discuss all available financing options and help you find a payment plan that fits your budget.

Question 4

What is included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers all parts and labor on installations and repairs. This includes springs, cables, rollers, hinges, weather seals, and opener components. If anything we install or repair fails within the warranty period, we'll fix it at no additional cost to you. We also provide a lifetime warranty on select premium garage door models.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours from start to finish. This includes removing the old door, installing the new door and hardware, setting up the opener, programming remotes, and testing all safety features. More complex installations, such as custom doors or those requiring structural modifications, may take longer. We'll provide a time estimate during your consultation.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained and equipped to service all major garage door brands including Clopay, Amarr, Wayne Dalton, Overhead Door, CHI, and more. We also work with most garage door opener brands like LiftMaster, Chamberlain, Genie, and Craftsman. No matter what brand you have, we can help.

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